Return & Refund

Returns:

To return your product, please email oneredhill@oneredhill.com. You will be responsible for the shipping costs to return the item back to our inventory warehouse. Please note that the original shipping costs cannot be refunded.

  • You have 14 days to notify us of items you would like to return from when you receive our order and then 14 days to return your items to us.
  • To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned including items on sale, personalized items, perishable items, foods, made-to-order items
  • In this case, unfortunately, we can’t offer you a refund.

How can customers return your products?

  • By mail

What is the restocking fee?

  • No restocking fee

How Will Customers Get the Return label?

For defective products: Download/print
For customer remorse: Customer Responsibility

The product conditions that we allow for returns:

  • New

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 10-30 business days for the refund to be reflected in your account.

Sale Items:

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Damaged Items:

We only replace items if they are defective or damaged and brought to our attention within 14 days of the original purchase. Please email us at oneredhill@oneredhill.com if you have any issues with your product during this 14-day period. Any claims beyond the 14 days will be considered wear and tear, and cannot be replaced.

If you have any quires, please contact us. We will reply as soon as possible.
 
Email: oneredhill@oneredhill.com